FAQs
1. Are all the products on Jave Phones Ltd UK 100% genuine?
Yes. All Apple products sold by Jave Phones Ltd UK are 100% genuine, brand new, and factory sealed, sourced directly from authorised distributors and suppliers.
2. Do your Apple products come with a warranty?
Yes. All eligible products include Apple’s official 12-month manufacturer warranty. You can check warranty status directly on Apple’s website using the serial number provided after purchase.
3. Can I return a product if I change my mind?
Absolutely. You have 14 calendar days to return your product under our Refund & Return Policy. Items must be unopened, unused, and in original condition.
4. How long does delivery take?
Standard UK delivery takes 2–4 working days. Express and next-day delivery options are available at checkout. International shipping times vary by country.
5. Do you deliver internationally?
Yes. We ship selected products to Europe, North America, the UAE, Australia, and parts of Asia. Shipping costs and customs duties apply.
6. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Klarna, Apple Pay, and Google Pay. All transactions are 100% secure.
7. Can I track my order once it’s dispatched?
Yes. As soon as your order is shipped, you’ll receive a tracking number via email. You can monitor your parcel in real-time.
8. Do you offer same-day or weekend delivery?
Yes, for select London postcodes. Orders placed before 11:00 AM can be delivered same-day (Monday–Saturday). Saturday delivery is available UK-wide.
9. Do you offer student or NHS discounts?
We occasionally run promotions for students, NHS workers, and key workers. Subscribe to our newsletter or follow us on social media for updates.
10. Is it safe to shop from Jave Phones Ltd UK?
Absolutely. Our website uses SSL encryption, and all payments are handled via secure gateways. Your data is protected under UK GDPR.
11. Do you sell refurbished or used products?
No. We only sell brand-new, sealed Apple devices. If we introduce a refurbished line in future, it will be clearly marked and quality-checked.
12. Can I cancel my order after it has been placed?
Yes, if your order has not yet been dispatched. Contact support@javephones.co.uk as soon as possible.
13. My item arrived damaged. What should I do?
Email returns@javephones.co.uk within 48 hours of receiving your order with photos of the damage. We’ll arrange a refund or replacement.
14. Can I collect my order in person?
Currently, we are an online-only store. However, Click & Collect services are being introduced soon via DPD Pickup and Royal Mail Local Collect.
15. What happens if I miss my delivery?
The courier will leave a calling card or notify you via SMS/email. You can reschedule delivery or collect from a local depot or pickup point.
16. Do you charge VAT on orders?
Yes, all prices on our website include UK VAT (20%). A VAT invoice is available upon request.
17. Can I order on behalf of a business or education provider?
Yes. We accept bulk and institutional orders. Please contact us at support@javephones.co.uk for custom pricing and invoicing.
18. What courier services do you use?
We partner with Royal Mail, DPD, Evri, and UPS for international orders. All services are tracked and insured.
19. Do you offer gift wrapping or messaging?
Not at the moment. We plan to introduce gift-ready packaging options during major holidays and gifting seasons.
20. How can I contact customer service?
You can reach us by:
- Email: admin@javephones.co.uk
- Live Chat: Monday–Friday, 9 AM – 5:30 PM
- Phone: 07496790250
